T&C's
Terms And Conditions
Cambush and the Cambush brand is a subsidiary of Meta Films Ltd.
These Terms and Conditions apply to all transactions though Meta Films Ltd. Please read them carefully before you purchase. All statements, guarantees or warranties in our Terms of Trading are in addition to and do not affect your Statutory Rights.
Meta Films may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the Terms and Conditions each time you place an order, to make certain you are familiar with the most recent changes.
To contact our customer sales, support and technical team, please call 08456526272, or email us at hello@cambush.co.uk
We operate Monday to Friday between 0900 and 1700 GMT. Please check our website for Bank Holiday opening times as these may vary.
Limitation of Liability
Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Meta Films.
By agreeing to these Terms and Conditions, you agree that Meta Films shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the internet not under Meta Films' direct control including, without limitation, damage for loss of business, loss of sales, non-payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Meta Films has been advised of the possibility of such loss or damage).
Missing Items
Customers must inform us within 3 days (for UK only) after your advised delivery date if you have not received your delivery. Our customer service team will need to investigate any missing deliveries with the relevant courier, and whilst we will endeavour to complete this as quickly as possible, this may cause a delay to your order.
Customer must advise us of any items missing from their order within 3 days of receipt, so that Meta Films may investigate and cross-check against our internal stock and despatch records.
International shipping and Customs
We are happy to ship to international destinations but you, the customer, are responsible for all taxes and duties ( including VAT) imposed by your country of residence.
Meta Films is not responsible for any packages held by international customs agencies and is it is not the responsibility of Meta Films Ltd to make the customer aware of these agencies and their actions. Please check with you country’s customs office to determine their procedures and any potential charges. Your package may arrive in country and be held by customs or the local delivery service until payment of any duties and taxes are made. Meta Films Ltd cannot be held liable for any delays in the delivery of your order caused by such actions.
Pricing
All prices are displayed in £ Sterling. Prices are fully inclusive of VAT for UK orders. Any additional delivery charges are clearly displayed before an order is submitted.
All brand names are trademarks of their respective companies.
Product images featured on the site are for guidance only and are not always an exact match of a product. Availability of a product cannot be guaranteed.
Before placing an order, the customer will be requested to accept our terms and conditions. You will only be able to place an order if acceptance is indicated and therefore the customer is deemed to have accepted these terms and will abide by them.
The placing of an order represents an offer to purchase the products indicated by the customer and is not binding on us until the order is accepted and despatched by us. If a product shown on the website is unavailable, incorrectly priced or incorrectly described, we shall not be obliged to sell you the product.
An acknowledgement of your order will be sent to you via email when you place you purchase online, but acceptance of your offer to buy the Goods will not take place until payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
Customers have the chance to change and amend any part of their order until they press the 'submit order' button. We will send you an email confirming your order. Should you need to adjust any part of this order, please contact our sales support team by sending an email to hello@cambush.co.uk. , or call 08456526272. Meta Films suggest that you print off a hard copy of the order, or save a copy to your hard drive for future records.
Payment for goods must be received before an order is despatched. We only accept payment by the methods shown on our website.
General
In the unlikely event that an incorrect price is shown on our website, Meta Films reserve the right to abstain from fulfilling the order at that price. You will of course be notified, at which point you will be informed of the correct price, and be given the choice to proceed with the order. Meta Films make every effort to get the original details correct, but take into consideration different situations. No contract exists between the customer and Meta Films for the sale of any goods or services until we have received and accepted your order and we have received payment in full (in cleared funds). Once we do so, there is a binding legal contract between us.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. This would be within 30 days. Further delays or longer initial lead times would be communicated either at the time of placing the order or by a secondary communication.
Most goods supplied by Meta Films come with a one year manufacturer’s warranty; in some cases it is longer. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, and negligence by you or any third party, use otherwise than as recommended by Meta Films, failure to follow Meta Films’ instructions, or any alteration or repair carried out without Meta Films’ approval.
Despatch
Where possible orders placed before 12:00 Monday - Thursday (excluding Bank Holidays) will be despatched before the end of the next business day, subject to availability, although due to seasonal demand this can sometimes differ.
We cannot be held responsible for delays caused by the courier. For all Internet orders, an e-mail is sent to advise a date of despatch. This also serves as an acceptance of your order and notes your right to cancel your order.
When placing an order by credit/debit card goods will only be despatched to the cardholder at the address where the credit/debit card is registered. With some credit/debit card issuers, it can be possible to phone the issuing bank to add a secondary address.
Cancellation Rights
Distance buying regulations provide a cooling off period (not a try before you buy period) and a right to cancel your order should you decide not to complete the transaction. The cooling off period begins the day after your goods are received and ends 14 working days later. The regulations require the customer to contact us in writing to notify us of the intent to cancel/return the goods. We cannot accept returns/cancellations if we have not been notified in writing before this period has lapsed. Email is an acceptable way to notify us and we will confirm that we have received such communication. If an order is cancelled within this cooling off period we would expect the goods to be returned to us before we process any refund. We do not refund carriage costs. We also expect goods to be returned in pristine condition with the original packaging and contents and must not be used in a way that constitutes acceptance by the customer.
If you exercise your right of cancellation after the goods have been despatched by us, you will be responsible for returning the goods to Meta Films Ltd at your own cost. The goods must be returned to the address below and you must take reasonable care to ensure the goods are not damaged in the meantime or in transit. You are responsible for insuring the goods at your discretion to their full value against loss or damage by the delivery service you use to return the goods. Meta Films reserves the right to withhold all or part of the cost of repair or replacement of any goods returned in a damaged state or lost in the return process.
Return shipping address: Meta Films Ltd / Cambush, Greenway, Glewstone, Ross-on-Wye, Herefordshire, HR9 6AT, UK
Claims
No liability for any claim for damage or non-functionality shall be accepted unless Meta Films are notified in writing by the purchaser within 3 days of your delivery. This period may be extended at the sole discretion of Meta Films where the manufacturers' replacement exceeds this deadline.
No liability for any claim for missing items shall be accepted unless Meta Films are notified in writing by the purchaser promptly after delivery.
No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on the delivery note, unless Meta Films are notified in writing by the purchaser promptly after delivery and the onus is on the purchaser to prove any shortage.
In the case of manufacturers who operate direct product support and return procedures, the purchaser is strongly urged to process their claim directly through the manufacturer as this can considerably expedite their claim.
Returned Goods
Meta Films will not accept goods for credit or rectification unless we have been notified beforehand by email or telephone and the goods are received by Meta Films in stock condition with original packaging. Meta Films retain the right at our sole discretion whether to accept the return of the goods, or whether to rectify the goods or whether to issue a credit note in respect thereof. Stock condition would be described as the product being in pristine condition with all software seals intact, supplied with all the original accessories and packing and not registered for warranty with the manufacturer.
The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to Meta Films for service or credit. Goods shall be at the risk of the purchaser until actual receipt of the goods by Meta Films Ltd. The onus of proof of safe delivery shall rest with the purchaser.
All items returned to Meta Films by pre-arrangement and found to contain no fault will need to be verified as stock condition by Meta Films.
Credits and refunds will be processed within 30 days.
If the goods are found to be faulty or not as described then we will refund your shipping costs up to the value of £20.00 by prior arrangement with Meta Films.
Faulty Goods
If your product develops a fault within 30 days of delivery, then please contact our customer service team via hello@cambush.co.uk If the fault cannot be rectified remotely the item will need to be returned to Meta Films with its original packaging, all accessories and proof of purchase. We reserve the right to inspect the item to verify the fault. We will either exchange it for the same make and model, or arrange a refund. This excludes items where faults have been caused by customer neglect, misuse, accidental damage or fair wear and tear.
If the fault has occurred within the first six months after delivery but after the first 30 days, you can ask us to repair or replace faulty goods. However, we can choose the solution to either send for repair or to replace. In the majority of cases, we will send an item for repair in the first instance. If the repair is unsuccessful, you can then claim a replacement or a full refund. Alternatively we will seek to agree a price reduction with you if you wish to keep the product.
After six months, unless you can demonstrate that the fault was present at the time of original delivery or we have previously arranged a repair and this has failed to resolve the fault, our liability will be limited to providing you with reasonable support to make a claim under the manufacturer’s warranty, where applicable.
In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found, return the product to you.
Before sending anything to us, you must obtain a RN (Returns Number) by calling us on 08456526272 or by email to hello@cambush.co.uk
We will record the details of your return and issue you with a unique RN that can be used to track your return.
Send back your item, ensuring that it is well packed and that your unique returns number is clearly displayed on the outside of the box.
The address to send your return to is: Meta Films Ltd/Cambush, Greenway, Glewstone, Ross-on-Wye, HR9 6AT UK.
Consequential Loss
Meta Films Ltd is excluded from any liability to the purchaser for; losses that were not foreseeable to both parties when the contract was formed; losses that were not caused by any breach on the part of the supplier; business losses, and/or losses to non-consumers.
Law
If any part of these terms and condition shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.
On-line Purchasers
The purchaser is responsible for deciding on the suitability of the goods offered for any particular use and for the consequences arising from modification of the goods.
Goods are subject to availability, Meta Films will not be responsible for compensating the purchaser for any other losses, which may be suffered if we cannot supply the goods.
Any dates specified for the delivery of the goods are approximate only and Meta Films shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods where the delay has been caused by factors beyond the control of Meta Films.
Content
Meta Films shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site.
Certain links in this site (typically a banner advert or icon) will lead to sites, which are not under the control of Meta Films. When you activate any of these you will leave the Meta Films site and Meta Films has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of Meta Films.
Complaint handling procedure
In the unlikely event that you have a reason to make a complaint regarding our service or any of the goods and services supplied to you from our site, please contact us by:
Email at hello@cambush.co.uk
Phone: 08456526272
Or write to us at: Meta Films Ltd / Cambush, Greenway, Glewstone, Ross-on-Wye, HR9 6AT, UK.
All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible.
Matters beyond our Reasonable Control
Meta Films Ltd shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.
Meta Films’ Privacy Policy
Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by Meta Films Ltd. Meta Films Ltd does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any concerns regarding the privacy of this site please e-mail hello@cambush.co.uk
We may contact you in future regarding special offers, news items, etc. If you do not wish to be contacted please click on the unsubscribe link contained in every email message we send.
Further details about our privacy policy and Shopify’s policy can be found by following the link to ‘Privacy Policy’ found at the bottom of the Checkout page.
Copyrights
All designs, text, graphics and their selection and arrangement on this site are the copyright of Meta Films Ltd or its content providers. As a visitor to the Cambush site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Meta Films’ prior written consent is strictly prohibited.
Site Security
The entire Cambush site is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol in your browsers search bar you will be able to view the sites security certificate. If you have any concerns regarding the security of this site please e-mail hello@cambush.co.uk